Company Policy

Lappe’s Bee Supply is the sole owner of all images and information contained within this website. Any duplication and use thereof is prohibited without prior consent from Lappe’s Bee Supply. Our Privacy Policy can be found here. Find out more about our Coupons, Deals & Promo Codes here.

Acceptance of the Terms and Conditions

These Terms and Conditions of Website and Ecommerce are entered into by and between you (“You”, “Your” "you" or “Buyer”) and Lappe's Bee Supply and Honey Farm LLC (“Lappe's Bee Supply”, ”Company”, “we”, or “us”). The following terms and conditions, together with Lappe’s Bee Supply's Privacy Policy and Terms and Conditions of Promotions, each of which are expressly incorporated herein by reference (collectively, the “Terms and Conditions”), govern Your access to and use of www.lappesbeesupply.com, including any content, functionality, and services offered on or through www.lappesbeesupply.com (the “Website”).

Please read the Terms and Conditions carefully before You start to use the Website. By using the Website, You accept and agree to be bound and abide by these Terms and Conditions including our Privacy Policy, incorporated herein by reference. All information we collect on this Website is subject to our Privacy Policy. By using the Website, You consent to all actions taken by us with respect to Your information in compliance with the Privacy Policy. If You do not agree to these Terms and Conditions, You must not access or use the Website.

By using this Website, You represent and warrant that You are of legal age to form a binding contract with Lappe's Bee Supply. If You are agreeing to these Terms and Conditions on behalf of a company or other legal entity, You represent that You have the authority to bind such entity to these terms and conditions, in which case the terms "You", "Your" or "Buyer" shall refer to such entity. If You do not meet all of these requirements, You must not access or use the Website.

Changes to the Terms and Conditions and the Website

We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

We may update the content on this website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.

Orders

Customer orders are shipped in the order in which they are received. We strive to ship all orders in a timely manner, but due to seasonal fluctuation, shipping times may vary. Orders are shipped in the order that they are received, with the exception of orders containing back ordered products. Customers are welcome to come to our store to pick up their orders, and you may pay here with cash, check or credit card; however, please be aware that sometimes we have certain items on back order, so we may not have everything you need in stock. You can give us a call or send us an email ahead of time to have your items ready to be picked up. For more information on our company, please read our Company History page.

Free Shipping

Free shipping applies to most orders placed on our website over $100 (after promotions and discounts are applied), shipped standard ground service within the lower 48 states. 

Items not included in the free shipping offer are clearly marked on each product page with:

The items included/excluded from the free shipping offer are subject to change without notice. Due to the ever-rising cost of outbound shipping, any order with back ordered items may be held until the back ordered items arrive. In the event that your order contains some items that don’t qualify for free shipping, but the rest of the order does qualify for free shipping, the computer system will place shipping charges on the entire order. To receive free shipping on the items that qualify, you need to place two separate orders: one for the items that don’t qualify, and one for the items that do.

All orders of 3 or more queens qualifies for free shipping. When placing an order for queens and equipment, please place a separate order for equipment; queen bees need to be shipped on their own, so any equipment and / or supplies will be billed for shipping separately, unless the equipment part of the purchase is over $100 and qualifies for free shipping.

Shipping Carrier Late/Delayed Shipments Or Expedited Orders

Lappe's Bee Supply does our best to get all in stock orders shipped out in a 1 - 3 business day time frame. We are not responsible for delays in delivery by shipping companies. Once each order is shipped, we email tracking numbers, and it is the customer's responsibility to keep track of where their shipment is located at. If your package is not progressing, please contact the shipping carrier with your tracking number to get updates.

PLEASE NOTE IMPORTANT INFORMATION REGARDING EXPEDITED ORDERS! As of March 26, 2020, UPS has suspended their UPS Service Guarantee, meaning that there is a possibility of delay with any UPS shipment, including UPS Next Day, and if such a situation occurs, UPS will not refund any shipping charges. Lappe's Bee Supply will not be held liable for any shipping delay caused by a shipping carrier, and we are not able to refund or credit any shipping charges from the order.

Expedited orders (UPS Next Day and UPS 2nd Day) are only delivered Monday - Friday with no Saturday deliveries and no deliveries during observed holidays. All expedited orders placed before noon CST will be shipped the same business day. Any order placed after noon CST will be processed the next business day. Any order placed on Friday after the cutoff time will not be processed until the following Monday, unless in observance of a holiday, when it will be processed the next business day. Please note: any order placed after the cutoff time on Thursday for UPS 2nd day will not be delivered until the following Tuesday, which is considered the second business day.

Back Orders

Any order with items that are back ordered will be held and shipped all at once. Items can be shipped separately on your request; however, the items will be billed separately from the back ordered items and the customer will be responsible for paying the separate shipping for each order. If an item is on back order, customers will be notified as soon as possible by email. As soon as back ordered items come into stock, the order will receive top priority handling.

Special Orders

All special orders require pre-payment. Some special orders may be subject to a cancellation charge of 10%.

State Sales Tax

We are required by law to collect state sales tax on all orders within the state of Iowa and certain other states, and on all pickups here at our facility, regardless of which state you are from. We will collect the current sales tax rate for your area unless we have a current (within 5 years of date) signed certificate on file for you. Please note on your order if it is tax exempt, or by sending us an email.

Pricing

We do our best to keep the pricing listed on our website current. We reserve the right to change prices, if it becomes necessary. Prices will fluctuate up or down based on the prevailing market conditions for each type of raw material. Quoted prices do not include the exact tax amount. All such taxes will be added to your merchandise total, and will be itemized in Your invoice. We reserve the right to update prices due to errors, with or without notice to you. Please feel free to confirm pricing with us when placing your order.

Typographical Errors

All efforts are made to have accurate pricing and product specifications. In the event that a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.

Protected Content & Images

All product images are for illustrative purposes only. The actual product You receive may vary. Please refer to the product description for specific details of the product.

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, re-post, download, store, or transmit any of the images, content or other material on our Website except that You may print or download one copy of a reasonable number of pages of the Website for Your own personal, non-commercial use and not for further reproduction, publication, or distribution.

You must not: 

  • Modify copies of any materials from this Website;
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Website.

If You are in breach of these Terms and Conditions, Your right to use the Website will stop immediately and You must, at our option, return or destroy any copies of the materials You have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.

Freight Charges

The customer is responsible for paying all freight or shipping charges before the item is shipped. *PLEASE NOTE* In the instance where a customer backs out of a placed order after an item has been special ordered from one of our suppliers, then the customer is still responsible for all shipping costs incurred. Also, if incorrect information is given to Lappe’s Bee Supply - such as commercial delivery instead of residential, if the customer states that there is a dock or forklift available when there really is not - then all additional charges billed to Lappe’s Bee Supply by the freight carrier will be billed to the customer.

We offer shipping through a number of different companies. For all orders that do not qualify for free shipping, we allow the customer to choose their own shipping method from all companies available. Included rates can be from the United States Postal Service, UPS, FedEx, and SpeeDee Delivery (SpeeDee Delivery is only available in the following states: ND, SD, NE, MN, IA, WI, IL, and around the St. Louis MO area). We also offer shipping to anywhere in the world; the customer is ultimately responsible for all shipping charges, and if Lappe’s Bee Supply incurs additional shipping charges from an order, those shipping charges will be billed to the customer. In the instance of free shipping, Lappe’s Bee Supply will choose which ground shipping provider to use.

Larger orders will go by common carrier (trucking company). We can arrange trucking or you can make arrangements with your preferred carrier. Any breakage or damage in transit is the responsibility of the shipping company. Please note: any damage must be noted on bill of lading before the driver leaves. Failure to do so will result in loss of ability to file damage claim with the shipping company.

Damaged Orders After Delivery

Lappe's Bee Supply is not responsible for animals or pets causing damage to any product at the time of delivery, or after delivery. Also, Lappe's Bee Supply is not responsible for theft at the time of delivery or after. We will not replace or refund orders under these conditions. We are also not responsible for any glass breakage that occurs on ornaments, containers, etc., either during shipping or while in the customer's possession, at any time.

Damaged Freight

All merchandise is shipped “F.O.B. Shipping Point”. This means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the safe and complete delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note the damage on the bill of lading and contact us immediately to file a claim with the carrier on your behalf. Freight carriers will deny all claims that have not been noted on the Bill of Lading; therefore, Lappe's Bee Supply will not file any claim that has not had the damage noted on the Bill of Lading.

We reserve the right to request photos or documentation of the damaged item(s) before claims are filed. Do not throw away or destroy the packaging. A claim will be filed with the shipper and all materials must be available for their inspection.

Glass containers are shipped at customer’s own risk because shipping companies will not cover damage to glass. We do ship large amounts of glass with very few problems; however, breakage has been known to happen, and if it does, Lappe’s Bee Supply is not able to replace any broken glassware. The customer agrees at the time of purchase to not return or reject any broken glassware shipment to Lappe's Bee Supply, and the customer understands that if the shipment is rejected or returned, they will still be charged for the broken glassware, as well as the return shipping.

Foreign/Export Orders

All shipments for export are subject to prepayment in U.S. Funds. The customer agrees they will be responsible for all product, shipping and destruction expenses if any ordered product is rejected by the importing country’s customs agency. Shipments to locations outside the U.S. are typically subject to duties and brokerage fees. These fees ARE NOT included in the quoted shipping fees or the order total with Lappe's Bee Supply and are the customer’s responsibility. All orders flagged by our system as possible fraudulent orders will be held for 4 weeks before shipping will occur to allow time for payment to process.

Additional Charges

For each Address Correction: $15.00

For each Acknowledgment of Delivery: $5.00

For each Call Tag Received: $10.00

Fuel surcharge subject to change without notice. For current fuel surcharges, please view the website of each particular shipping company.

Payments Through Website

We accept Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Apple Pay, VISA Checkout, and Google Pay. We also accept orders mailed to us and paid with a check or money order. Please make sure to select the check or money order option on the check out screen. Please make checks payable to Lappe’s Bee Supply and mail them to:

Lappe’s Bee Supply

Attn: Accounts Receivable

117 Florence Ave.

East Peru IA 50222

Your order will ship as soon as we receive your payment, unless there is an item on back order. All NSF checks will incur a $50 charge.

Pick Up Orders & Payments In Person

Lappe’s Bee Supply accepts cash, check, money order, and debit/credit card payments in store. All NSF checks will incur a $50 charge. *PLEASE NOTE* We are unable to make guarantees on the availability of the product if you do not call to verify before arriving.  

NSF Checks

All returned checks will incur a $50 service fee.

Credit Card Payments

Lappe’s Bee Supply reserves the right to pre-authorize credit and/or debit cards. No money leaves your account until the purchase clears but the hold is active until the actual transaction is settled. When there’s a hold on your account, it lowers your available balance. Lappe’s Bee Supply is not responsible for overdraft fees resulting from the pre-authorization of your card.

Over Payments

Over payments made on your account may be refunded to your payment method or credited to your account.

Order Discrepancies

Check all orders immediately upon receipt and contact us within 7 business days on any discrepancies/damage or we cannot be responsible for errors.

Warranty Disclaimer

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY GOODS, SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ADEQUACY, USEFULNESS, TIMELINESS, ACCURACY, SHELF LIFE OR AVAILABILITY OF THE WEBSITE OR ANY INFORMATION OBTAINED FROM THIS WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY GOODS, SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

Items depicted or described herein are not necessarily suitable for every kind of use and, therefore, UNLESS OTHERWISE STATED IN WRITING, LAPPE'S BEE SUPPLY MAKES NO WARRANTY THAT THE CONTAINERS, CLOSURES, AND OTHER ITEMS DEPICTED OR DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE OR SHELF LIFE. ITEMS ARE SOLD “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LAPPE'S BEE SUPPLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Any damage that happens to equipment / supplies arising from alteration, abuse or use of product for other than its intended purpose CAN NOT AND WILL NOT be covered by Lappe's Bee Supply.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Notwithstanding anything to the contrary herein, this Warranty Disclaimer section will survive any expiration or termination of these Terms and Conditions.

Limitation of Liability

FOR THE WEBSITE: TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA (COLLECTIVELY, “INDIRECT DAMAGES”), AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

FOR LAPPE'S BEE SUPPLY'S GOODS AND SERVICES: LAPPE'S BEE SUPPLY'S LIABILITY ON CLAIMS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, WITH RESPECT TO THE GOODS OR SERVICES SHALL NOT EXCEED THE PRICE OF THE GOODS OR SERVICES OR PART THEREOF WHICH GIVES RISE TO THE CLAIM. IN NO EVENT SHALL LAPPE'S BEE SUPPLY BE LIABLE FOR ANY INDIRECT DAMAGES ARISING OUT OF THE USE OF, OR THE INABILITY TO USE, THE GOODS ON THIS WEBSITE OR THE PERFORMANCE OF THE GOODS, EVEN IF LAPPE'S BEE SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notwithstanding anything to the contrary herein, this Limitation of Liability section will survive any expiration or termination of these Terms and Conditions.

Indemnification

Buyer agrees to indemnify, defend, and hold harmless, Lappe's Bee Supply, its officers, directors, members, employees, parent, subsidiaries, divisions, affiliates, successors and assigns, from and against all claims, liabilities, judgments, awards, losses, expenses, damages and costs, including reasonable attorney’s fees, arising in whole or in part out of (a) failure of Buyer, its agents, employees or customers to follow specifications, instructions, warnings or recommendations furnished by Lappe's Bee Supply, (b) failure of Buyer, its agents, employees or customers to comply with all applicable laws and regulations, including, but not limited to any applicable Federal, state and local laws and regulations governing hazardous materials or safety, all as they may be amended or supplemented from time to time, (c) misuse of the goods by Buyer, its agents, employees or customers including use of goods with any substance that causes injury to person or property, (d) misrepresentation by Buyer, its agents, employees or customers, (e) the sole or contributing negligence of Buyer, its agents, employees or customers, or (f) alleged infringement of any patent, trademark or copyright as a result of Lappe's Bee Supply's performance in accordance with Buyer’s designs, plans, specifications or directions, (g) any and all lawsuits, liabilities, damages, injuries, claims, demands and expenses (including attorneys’ fees and legal expenses) of whatever kind and nature arising on account of the manufacture, use, storage, maintenance or repair of any of Lappe's Bee Supply’s goods regardless of by whomever manufactured, used, operated, maintained or stored and/or arising as a result of claims based upon strict liability imposed upon Lappe's Bee Supply except for claims directly resulting from Lappe's Bee Supply's gross negligence; (h) any violation of these Terms and Conditions or any activity related to Buyer’s account (including negligent or wrongful conduct) by Buyer or any other person accessing the Website using Buyer’s Internet account; or (i) Your use of the Website, including, but not limited to, Your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms and Conditions or Your use of any information obtained from the Website. Buyer hereby waives and releases Lappe's Bee Supply from all rights of contribution or indemnity to which it may otherwise be entitled. Notwithstanding anything to the contrary herein, this Indemnification section will survive any expiration or termination of these Terms and Conditions.

Buyer Agreement

It is the sole responsibility of the Buyer to determine the suitability of any services and goods including all parts and components of the goods purchased from Lappe's Bee Supply, and Buyer agrees that it is not relying on Lappe's Bee Supply in making such determination even if Lappe's Bee Supply provided assistance, guidance or design. The Buyer should not rely on Lappe's Bee Supply in making such determination. Buyer assumes full responsibility for any particular use or purpose. Buyer should not order or use any goods or services unless it is satisfied that the goods and services are suitable for Buyer’s use. Buyer agrees to store and use all goods and services in a safe manner and in compliance with all applicable laws. Lappe's Bee Supply cautions Buyer, and Buyer acknowledges being advised, that not all products are compatible with the containers and other goods sold on this website and Buyer agrees not to use any goods with any abrasive, caustic, or acid solutions or any other substance, which may cause injury to persons or property. Buyer agrees to comply with all local, state and federal laws governing the use or resale of goods sold by Lappe's Bee Supply.

Force Majeure

Company shall not be liable for any delay or other failure of performance due to causes beyond its reasonable control, including without limitation acts of God, acts of Buyer, acts of military or civil authorities, fire or other casualty, strikes, lockouts, weather, epidemic, war, riot, delays in transportation or car shortages, inability to obtain necessary labor, materials, components, equipment, services, energy or utilities through Company’s usual and regular sources at usual and regular prices or failure or inability of the manufacturer of the goods to perform. In any such event, Company may, with notice to Buyer, at any time and from time to time without further liability to Buyer (a) postpone its performance, (b) make partial performance or cancel all or any portion of this contract or (c) allocate available quantities among its customers in any manner which Company deems reasonable. Cancellation of any part of this contract shall not affect Company’s right to payment for performance of any other part hereof.

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.

Disputes

These Terms and Conditions shall be construed in accordance with the laws of the State of Iowa, without regard to principles governing conflicts of laws. ANY DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE, THESE TERMS AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS OF LAPPE'S BEE SUPPLY OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN WINTERSET, IOWA AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent You have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and You consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration or proceeding shall be limited to the dispute between us and You individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If Company pursues any legal action to enforce any of its rights, Company shall be entitled to recover from Buyer all reasonable attorneys’ fees and all other costs and expenses incurred by Company in connection with such action.

Any action against Company with respect to the goods or services purchased on this Website will be forever barred and waived and released by Buyer if it is not commenced by Buyer within one year from the date of delivery of the particular good or service which gives rise to the claim.

Cancellations

Please call as soon as possible to cancel an order or items. We can not cancel any items once they have shipped, and the unwanted items will need to be treated as a return product once received by the customer. Any rejected shipments will be still be charged all shipping costs, both outbound and inbound.

Returns

We are more than happy to accept returns on most new products, but please note that we will refund shipping costs on defective or incorrect items ONLY. Please contact us here before sending an item back to us for an exchange or refund. All products returned must be accompanied by a return authorization form. Please note: product images may vary somewhat from the product received. In most cases, the product received may vary in size, color, or placement of parts that make up the product.

The customer is responsible for paying return shipping costs on all returned products, as well as the shipping on any new item sent in exchange. All original shipping and return shipping costs for items returned for a refund ARE NOT refundable. In most cases, a restocking fee of 25% will be charged. Returns will be processed within 14 days of receiving the returned product. The customer is responsible to pay any cost differences for products exchanged.

1. Items must be returned in brand new condition.

    • Most items not in brand new condition will be subject to a restocking fee of 30% or more, depending on the state of the item returned.
    • Lappe's Bee Supply absolutely CAN NOT accept any return or exchange that is covered with pet hair. We can not restock any such product to ship to another customer, due to other customers that may have allergies to animal fur and dander. Any item returned to us containing animal hair will be returned to the customer at their expense or will be disposed of, and no refund or exchange will be given. Also, please do not launder the item to remove any pet hair, as laundering the item inappropriately can ruin the product, and also the dyes and detergents in the laundry soap can also trigger allergies with some customers.
      Lappe's Bee Supply has the final say on each product that can or can not be returned/exchanged due to animal fur.

    2. Exchanges/returns must be made within 30 days of receipt.

    3. Lappe’s Bee Supply is not responsible for items being returned to us which are lost or damaged during shipment. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning products to us.

    Replacing Incorrect Merchandise

    Lappe's Bee Supply does our best to send out the correct merchandise for all orders, but sometimes human error can occur. Please check all orders immediately upon receipt and contact us within 7 business days of any discrepancies.

    When a situation arises where you receive an incorrect product as the result of our error, we will email you a prepaid shipping label for you to return the item back to us with, and as soon as we receive that item back in new condition, we will then ship the correct item to you at our cost. In the instance that the product is needed immediately by the customer, then Lappe's Bee Supply will include the return shipping label for the incorrect product inside the replacement package. These shipping labels will expire 30 days after they are issued. The full price of any items not returned within that 30 days will be charged to the credit card that was used on your original purchase, or we will place a hold on your account with us, and no more orders can be placed until the incorrect product is returned or paid for.

    Non Returnable Merchandise

    Due to the nature of some products, their use and the safety issues, the following product categories are non-returnable:

    1. All medications, chemicals, and hazardous materials
    2. Honey - due to safety issues with food products, Lappe’s Bee Supply will not accept any returns on honey.
    3. Candy, taffy, chocolates, honey caramels, honey truffles, and any other foods intended for human consumption.
    4. Plastic and glass honey containers and lids, food grade pails and lids, all honey processing equipment, essential oils and fragrances are excluded from return, due to food safety issues.
    5. All bee feed, personal care products, beeswax and beeswax foundation, wax coated plastic foundation, and wax coated frames, both plastic one piece frames and wooden frames with wax coated plastic foundation inserts.
    6. Glass containers ship at customers own risk; Lappe's Bee Supply WILL NOT replace/refund broken or damaged glass.
    7. Lappe's Bee Supply is not able to replace / refund bee feeders for leakage issues due to being improperly used.

    Exchanges

    Please follow all instructions when sending back an item for exchange. The customer will be responsible for paying return shipping costs on all returned products, as well as the shipping on any new item we send out in exchange. All original shipping, return shipping and any exchange shipping costs ARE NOT refundable. The customer is responsible to pay any cost differences for products exchanged. Exchanges must be made within 30 days of receipt. Items must be in new condition, any item not in new condition will be subject to a 30% or more restocking fee, depending on the state of the item returned. This could affect any additional balance due on the item(s) you would like in exchange.

    Lappe’s Bee Supply is not responsible for items being returned to us which are lost or damaged during shipment. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning products to us.

    Liability

    Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.

    Product Suitability 

    Many states and localities have codes and regulations governing sales, construction, installation, and or use of products for certain purposes. While we attempt to assure that our products comply with such codes, we cannot guarantee compliance in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with them.

    Queen Honey Bees Terms & Conditions

    When you order queen honey bees from Lappe’s Bee Supply online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.

    Queen honey bees are guaranteed to be alive upon outgoing shipping or pick up from our location, but can not be guaranteed to be alive upon arrival due to unforeseen factors during shipping. We also can not guarantee the queens to be successfully introduced to your hive, or that they will be accepted by your hive. Many factors influence queen introduction success, particularly the specific methods and apicultural techniques you employ when introducing a queen.

    All cancelled queen orders may be subject to a 10% cancellation fee.

    You also agree that Lappe's Bee Supply and Honey Farm LLC will not be responsible for queen survival in your hive, for the condition or productivity of your hive after introduction, or for dwindling brood production due to lost USPS, UPS or FedEx shipments. Queens and risk of their loss become the responsibility of the customer at the time of pick up from our location or outgoing shipment. Lappe's Bee Supply is not responsible for queen shipments that get lost or that do not get picked up from the post office on time. It is up to the customer to make sure they check the tracking number, and if they think that the queens might be at their post office but they haven't heard from them, the customer needs to either call or go in to the post office to verify. We will not replace dead queens due to them sitting at the post office for several days or over the weekend. Lappe's Bee Supply is also not responsible for queens that fly away during the time of or following placement into the hive. Queen replacement for queens DOA is always at the discretion of Lappe's Bee Supply; please contact us with the details.

    Honey Bee Nucs Terms & Conditions 

    Please note that honey bee nucs are available for customer pick up ONLY.

    When you order honey bee nucs from Lappe's Bee Supply & Honey Farm LLC online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations and exceptions.

    A 10% cancellation fee will be applied to any cancellations after the order has been placed. Each customer is responsible for picking up their bees at the time specified, or for making arrangements for an alternative pick up date and time. Lappe's Bee Supply will not give refunds to anyone who does not pick up their nucs, and we may offer your nuc(s) to the next person on the waiting list.

    Nucs and the risk of loss of the bees and the queen inside become the responsibility of the customer at the time of pick up. Lappe's Bee Supply guarantees that all nucs will be healthy and full of bees upon customer pickup; however, because of different apicultural techniques we can not guarantee the survival or productivity of the hive that you may establish from the nuc. Furthermore, Lappe's Bee Supply does not guarantee the survival of whatever hive is established by your nuc through the winter months, no matter if the nuc was purchased in the early spring, summer, late summer or fall months. By placing the order with Lappe's Bee Supply, each customer agrees that they have read through these terms & conditions, and they will not attempt to hold Lappe's Bee Supply responsible for whatever may happen to your nuc after it has been picked up by the customer.

    Lappe's Bee Supply offers a highest quality guarantee on each honey bee nuc. If not completely satisfied with the nuc at the time of pick up, the customer does not have to accept the nuc, and they can have a complete refund of their purchase price. The customer must accept the nuc OR the complete refund; we can not allow anyone to have a complete refund AND keep the nuc(s). The highest quality guarantee ends when the customer leaves with the honeybee nuc(s); anything that happens with the bees after that time is totally the customer's responsibility.

    There is potential risk of injury from activities involved in beekeeping, and while particular rules, equipment and personal care may reduce the risk, the risk of injury does exist; and YOU KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for your participation; and, HEREBY RELEASE AND HOLD HARMLESS LAPPE'S BEE SUPPLY & HONEY FARM LLC, their officers, other participants, and if applicable, owner and lessors of the premises ("RELEASEES") used to conduct any event, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, TO THE FULLEST EXTENT OF THE LAW, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASED OR OTHERWISE.

    Package Honey Bees Terms & Conditions

    Please note that package honey bees are available for customer pick up ONLY.

    When you order package bees from Lappe's Bee Supply & Honey Farm LLC online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.

    Lappe's Bee Supply makes every attempt to have your bees ready for pickup on the scheduled date; however, due to factors that are outside of our control, including bad weather, we may need to rearrange scheduled dates. These dates will be listed on our website as soon as we know them if this does happen, and an email will be sent to every customer who has placed an order. We will not refund any money for packages that do not arrive on the scheduled date as long as we have provided an alternative date.

    A 10% cancellation fee will be applied to any cancellations after the order has been placed. Each customer is responsible for picking up their bees at the time specified, or making arrangements to have a friend/family member pick them up. Lappe's Bee Supply will not give refunds to anyone who does not get their bees picked up on the specified day.

    Package bees and the risk of loss of the bees and the queen inside become the responsibility of the customer at the time of pick up. Lappe's Bee Supply cannot guarantee the successful establishment of the package of bees, and we will not refund any money or give any future discounts for package bees that do not survive. You agree that you will not attempt to hold Lappe's Bee Supply and Honey Farm LLC responsible for whatever may happen to your package after it has been picked up by you, or for the survival or productivity of the hive that you may establish from the package.

    Package bees are guaranteed to contain 2 or more pounds of bees for a 2 pound package, and 3 or more pounds of bees for a 3 pound package when the package is prepared and will not have more than one inch of dead bees when spread evenly across the bottom of the package upon customer pickup. Queens are guaranteed to be alive upon pick up but are not guaranteed to be successfully introduced to or will be accepted by your hive. Many factors influence queen introduction success, particularly the specific methods and apicultural techniques you employ when introducing a queen. You also agree that Lappe's Bee Supply and Honey Farm LLC will not be responsible for queen survival in your hive, or for the condition or productivity of your hive after introduction. Queens and risk of their loss become the responsibility of the customer at the time of pick up.

    Lappe's Bee Supply offers a highest quality guarantee on each package of honey bees. If not completely satisfied with the package at the time of pick up, the customer does not have to accept the package, and they can have a complete refund of their purchase price. The customer must accept the package OR the complete refund; we can not allow anyone to have a complete refund AND keep the package(s). All packages are the same and will be handed out in turn; we do not have time to sort through the packages to find the one that the customer is most happy with. The highest quality guarantee ends when the customer leaves with the package(s) of bees, anything that happens with the package at that time is totally the customer's responsibility.

    There is potential risk of injury from activities involved in beekeeping, and while particular rules, equipment and personal care may reduce the risk, the risk of injury does exist; and YOU KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for your participation; and, HEREBY RELEASE AND HOLD HARMLESS LAPPE'S BEE SUPPLY & HONEY FARM LLC, their officers, other participants, and if applicable, owner and lessors of the premises ("RELEASEES") used to conduct any event, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, TO THE FULLEST EXTENT OF THE LAW, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASED OR OTHERWISE.

    Hours of Operation

    Summer Hours - April 1 through September 20

    9:00 am - 5:00 pm CST Monday - Friday

    9:00 am - 2:00 pm CST Saturday & Sunday

    Winter Hours - September 21 through March 31

    9:00 am - 4:00 pm CST Monday - Friday

    10:00 am - 2:00 pm CST Saturday & Sunday

    Hours can change during the year at any point due to weather conditions or unforeseen circumstances. For current closings, please check on our contact us page. Please feel free to place an order at any time by mail or on our website.

    Holiday Closings:

    New Years Eve & New Years Day

    Independence Day

    Thanksgiving Day

    Christmas Eve Day, Christmas Day, and the following day

    Exclusion of Liability

    There is potential risk of injury from activities involved in beekeeping, and while particular rules, equipment and personal care may reduce the risk, the risk of injury does exist; and YOU KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for your participation; and, HEREBY RELEASE AND HOLD HARMLESS LAPPE’S BEE SUPPLY & HONEY FARM LLC, their officers, other participants, and if applicable, owner and lessors of the premises (“RELEASEES”) used to conduct any event, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, TO THE FULLEST EXTENT OF THE LAW, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASED OR OTHERWISE.

    Entire Agreement

    The Terms and Conditions constitute the sole and entire agreement between You and Lappe's Bee Supply regarding the Website and purchases made at the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website. All provisions that expressly state they survive expiration or termination of these Terms and Conditions will so survive and remain in effect, and all other provisions that protect Lappe's Bee Supply or the Indemnified Parties (including, without limitation, disclaimers and reservations of rights), and all waivers, releases, assignments, rights and licenses granted by You or undertakings or obligations of Yours under these Terms and Conditions will survive the expiration or termination of these Terms and Conditions and remain in effect.

    This website is operated by:

    Lappe's Bee Supply and Honey Farm LLC

    117 Florence Ave.

    East Peru IA 50222